Staingard Care Plan Information

Protect Your Sofa

Our Fabric & Leather Protection Plan offers you 5 years peace of mind against accidental stains and damage.

A spill or a scratch on your dream sofa can be hard to live with. We all eat and drink on our sofas - relaxing with some snacks or a glass of wine is all part of enjoying our time at home, cosied up on the sofa with our families. You shouldn’t have to feel like you can’t relax the way you want to, or live in constant fear of staining your sofa. And if you have children or pets, that’s even more to worry about.

Staingard Plus is a comprehensive 5 year protection programme protecting you against accidental damage, staining and structural defects. It offers a future protection plan for your furniture and helps to prevent long-term damage from household spills, splits and stains and you are not required to pay any annual fee or call out charges.

What Is Included In Your Staingard Plus Care Plan ?

5-year fabric or Leather upholstery care plan covering

accidental damage & staining.
Genuine 'Clean, Repair or Replace' policy.
At home professional cleaning.

Online 24/7 365 days a year claim line.

No excess charges.

The Staingard team will come to your home to assess the damage, and professionally clean, repair or replace your furniture as part of your cover.

Stains: Acid, cosmetics, shoe polish, ink, bleaches, caustics, corrosives, paints, superglue, coffee, ketchup, cola, human & animal bodily fluids, dyes & dye transfer.
Accidental Damage: Rips, burns, scuffs, punctures, scratches, breakage, dents or chips, water, liquid or heat marks.

Structural Damage: Frame warping and breakage, peeling of veneered or laminated finishes, lifting or peeling of the hide on leather furniture, broken zips, castors, and buttons, bending & breakage of metal components, failure of recliner mechanisms including electrical motors and associated electric components.

How To Make A Claim:

All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring.
A technician will be sent to your home at a mutually convenient time and we’ll take care of the problem, if we are unable to effect a satisfactory repair or stain removal we will replace the damaged item at no cost to you.

About Your Care Plan:

Your Care Plan begins on the date your furniture is delivered and subject to the terms and conditions will continue for 5 years. Your Care Plan has been arranged by Staingard Warranty Group (A trading name of Homeserve Furniture Repairs Limited). For details of your insurer, please see the Terms and Conditions on your Certificate of Insurance that will be provided to you following delivery, a copy of which can be obtained from your Sales Consultant. Homeserve Furniture Repairs Limited will administer your care plan, and is authorised and regulated by the Financial Conduct Authority (FCA Number 502001). This can be checked on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk.

Important Information:

If you wish to purchase this Care Plan, please contact us and a member of our team will be happy to assist you.